Terms & Conditions

1. Detailed Description of Goods and/or Services

Turca is a retail carpet business that imports handmade and machine-made oriental carpets. Not only does Turca import the finest carpets in Pretoria but also provides a professional carpet cleaning and repair service.

2. Delivery Policy

Subject to availability and receipt of payment, requests will be processed within 2- 4 working days, and delivery confirmed by waybill number. Turca makes use of The Courier Guy (https://www.thecourierguy.co.za/) courier delivery services. Courier costs might vary from item to item depending on destination and weight.

3. Export Restriction

The offering on this website is available to South African clients only. Customers outside of South Africa will need to contact Turca to make alternative arrangements around payments and couriering of goods.

4. Return and Refunds policy

The provision of goods and services by Turca is subject to availability. In cases where a product is unavailable, Turca will refund the client in full within 30 days. Cancellation of orders by the client will attract a 20% administration fee. Please refer to both our Returns & Exchange and Refund policy information pages.

5. Customer Privacy Policy

Turca shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

6. Payment Options Accepted

Payment may be made via Visa and MasterCard.

7. Card Acquiring and Security

Card transactions will be acquired for Turca via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer Details Separate from Card Details

Customer details will be stored by Turca separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

9. Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

Turca takes responsibility for all aspects relating to the transaction including the sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of Domicile

This website is governed by the laws of South Africa and Turca chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12. Variation

Turca may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company Information

This website is run by Turca (Close Corporation) based in South Africa trading as Turca – House of Persian Oriental Carpets and with registration number .

14. Turca Contact Details

Physical Address: Menlyn Retail Park, Garsfontein Rd & Lois Ave, Pretoria, Gauteng
Email: info@turca.co.za
Telephone: +27 (0)12 348 42 82